Shipping policy

Shipping Policy

Processing Times

Orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.

UK Shipping

We ship to all addresses within the United Kingdom. Standard delivery typically takes 3–5 business days from dispatch. Expedited options may be available at checkout.

International Shipping

We currently ship to selected international destinations. Delivery times and costs will vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and chosen shipping method. Free shipping may be available on orders over a certain value — check our current promotions for details.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us at pandlking74@gmail.com and we will investigate with the carrier on your behalf.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of receipt with photos of the damage and packaging. We will arrange a replacement or refund as appropriate.